KL SERVICED RESIDENCES

BEST PRICE GUARANTEE

■ The claim must be submitted prior to, or within 24 hours after, making a reservation through a KL Serviced Residences Website, and at least 24 hours before the standard check-in time at KL Serviced Residences Hotel.

■ The claim must include:

- Booking Confirmation Number

- Full Name on the reservation

- Lower rate found (with currency)

- Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)

- Url of the website where the lower price was foundReservation date

- Stay dates

■ A claim may be rejected by KL Serviced Residences if it is incomplete or concerns a non-KL Serviced Residences website.

• For the Competing Price to be valid, it must be a currently available lower published online room price for KL Serviced Residences Hotel, the same stay dates, the same number of guests,the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).

■ KL Serviced Residences will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same KL Serviced Residences Hotel.

■ KL Serviced Residences will convert any Competing Price offered in a different currency than the price made available through the KL Serviced Residences Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.

■ Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.

■ The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by KL Serviced Residences when honoring a lower price.

■ KL Serviced Residences may deny claims where the difference between the Competing Price and the price on the KL Serviced Residences Website is less than one percent.

• The Best Price Guarantee does not apply to:

■ Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);

■ Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;

■ Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);

■ Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and

■ Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).

• The Best Price Guarantee does not apply to existing reservations that are not booked through a KL Serviced Residences Website, and KL Serviced Residences is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, anon-KL Serviced Residences website).
• If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by KL Serviced Residences and must make a reservation in the manner communicated by KL Serviced Residences within 24 hours from receipt of the communication or local check-in time at KL Serviced Residences Hotel. Failure to make a reservation in the required time period will invalidate the claim.
• The Best Price Guarantee will be suspended during times where the KL Serviced Residences Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond KL Serviced Residences's reasonable control.
• A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
• KL Serviced Residences has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. KL Serviced Residences reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
• KL Serviced Residences may at any time and without notice terminate or restrict a person's ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion KL Serviced Residences determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at KL Serviced Residences Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
• Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Philippines.
• Void where prohibited by law. KL Serviced Residences reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.